Refund Policy

Our Refund Policy

Because we train future English teachers in our institution English For Life (TEFL Language s.r.o.) it is extremely important for our trainees to practise their teaching skills on a specific number of students during each day of the course. The trainees prepare their teaching materials and plan the structure of their lesson plan based on the number of students registered for the course. They receive the number of practice students at the beginning of the course. In case this number changes (lowers), it can be quite difficult for the trainees to adjust to a new number and may lead to uncomfortable consequences.

Terms and Conditions of Deposit

The amount of the deposit is 1000 CZK. (*In cash or via online transfer-viz “Platba kurzu a vratné kauce”)

  • The full deposit covers 13 days of lessons.
  • If you attend all of the days and lessons, your deposit will be refunded (1000 CZK) *Viz “Conditions of refunding deposit”.
  • For each missed day, 100 CZK will be deducted from your deposit (for ex.: In case you miss 3 days – you will be refunded only 700 CZK).
  • In the case of 6+ missed classes during one course, the whole deposit forfeits to the educational institution TEFL Language s.r.o.
  • The educational institution English For Life (TEFL Language s.r.o.) reserves the right to remove any students from classes, make a full reimbursement to any students, and prohibit students from attending any future or present courses without stating reasoning.

The price of one 3-week course

The price of one 3-week course is 500 CZK plus 1000 CZK refundable deposit *Viz “Terms and Conditions of Deposit”, together 1500 CZK.

Payment for the course and deposit

The reception at Na Poříčí 1038/6 is open for customers or payments during 13:00 – 17:00 on weekdays.

Payment for the course and the deposit is possible in cash at the reception, via bank transfer to the bank account of the educational institution: TEFL Language s.r.o. or online payment at our “website”.

If you register via an online form or an email, you are registered as a candidate. Your place will be officially reserved with a full course payment, including the deposit. Please, make the payment by Friday before each course begins.

I cannot attend one day, what can I do?

Whenever you cannot attend a day of the course, you may send a substitution in your stead – recommend our course to your friends, colleagues, or family members who could attend the lessons as your substitute.

Please note – it is very important that your substitution is on the same level you are registered for.

Assuming you do not have the possibility to send a substitution, we highly recommend you post on our Facebook page or ask one of your classmates whether they know of someone who could attend the day instead of you.

However, if you cannot find a substitution, 100 CZK will be deducted from your deposit which you paid together with the course payment at the beginning of the course. However, the full deposit forfeits to the educational institution TEFL Language s.r.o. if you miss 6 or more days of the course *viz “Terms and Conditions of Deposit”

Conditions of Refunding Deposit

Providing that you paid the course and the deposit in cash, it is important to pick up your deposit during the week after the specific course you paid for ends. Please pick up your deposit at the reception Na Poříčí 1038/6. You will be invited to pick up the deposit via email which will specify the dates and time the reception will be open during the off week. In the event of not being able to pick up your deposit during the week specified above, it is necessary to contact us via reception@thelanguagehouse.net and schedule a different pick-up time or to request to move your deposit to one of the following courses. If you fail to do so, your remaining deposit will be forfeit to the educational institution TEFL Language s.r.o.

If you paid the course and the deposit via bank transfer or made an online payment, your remaining deposit will be automatically returned to the same bank account the fee was received from. The refund will take place during the week after the given course. To move your deposit to a future course in the case of bank transfer or online payment is not possible – the deposit will be returned to the account the fee was received from upon which you may make a new payment of 1500 CZK (500 CZK course fee and 1000 CZK deposit) as registration and a reservation of a spot on a future course.